Terms and Conditions

Last Updated: 18 March 2025

Welcome to AllSerena! These Terms and Conditions outline the rules and regulations for the use of our website and services. By accessing or making a purchase from www.allserena.com, you agree to be bound by these Terms and Conditions.

1. General Information

• AllSerena operates an online store selling women's clothing and related fashion items.
• We reserve the right to modify, update, or change these terms at any time without prior notice. It is your responsibility to review this page periodically.

2. Orders & Payments

• By placing an order, you confirm that all details provided are accurate and complete.
• We accept almost all payment methods. Payments must be made in full before orders are processed and shipped.
• Prices are listed in your countries currency and are subject to change without notice.

3. Shipping & Delivery

• Shipping is available Worldwide
• Standard delivery times range from 7-10 business days, while some orders may take 10-14 business days depending on the product or location.
• Shipping costs a flat rate of $14.99 to support eco-friendly shipping methods.
• We are not responsible for shipping delays caused by external factors such as carrier delays, customs processing, or unforeseen circumstances.

4. Returns & Exchanges

• We accept returns and exchanges within 30 days of receiving your order, provided items are in original condition, unworn, and with tags attached.
• Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
• To initiate a return, please contact us at info@allserena.com.

5. Refund Policy

• Refunds will be issued to the original payment method once the returned item is received and inspected.
• Shipping fees are non-refundable.

6. Intellectual Property

• All content on this website, including images, text, logos, and graphics, is the property of AllSerena and may not be used or reproduced without permission.

7. Limitation of Liability

• We are not responsible for any indirect, incidental, or consequential damages resulting from the use of our products or website.
• Our liability is limited to the total amount paid for the order in question.

8. Privacy Policy

• Your privacy is important to us. We collect and process personal information in accordance with our Privacy Policy.

9. Governing Law

• These Terms and Conditions shall be governed by and interpreted in accordance with the laws of United States.

10. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

📧 info@allserena.com

Thank you for shopping with AllSerena!